Infrastructure Technical Analyst recruitment

This includes both production support (resolving trouble tickets to support daily business operations) and minor system enhancement requests (automation scripting changes, messages, etc.). The Dialer Support Analyst will partner with Operations, other IT groups, and the dialer vendor to troubleshoot, diagnose and resolve production problems. Work efforts must comply with Service Level Agreements (SLAs) and Citi standards for incident management, change control and documentation Provide on-call coverage (24/7) for dialer trouble tickets Gather necessary data / examples to diagnose problem When Read more […]

January 31, 2012 • Tags: , • Posted in: Financial • Comments Off on Infrastructure Technical Analyst recruitment