Intraday Coordinator

Intraday Coordinator – Denver, COIntraday Coordinator, Denver, CO Responsible for working the Control Desk and maintaining awareness of intraday call volumes and service levels in all skills in a multi skill/multi site environment. Manages the absentee line, enters exceptions and notifies managers of absences. Monitors staff adherence real-time and reaches out to staff and management of non-adherence. Essential Functions: – Responsible for working the Control Desk to maintain awareness of intraday call volumes and service levels of all skills (i.e. KP emails, TTY, language lines and other contact Read more […]

March 5, 2008 • Tags: , , , • Posted in: General • Comments Off on Intraday Coordinator