IT Help Desk Clerk Job in 10016, New York Us
Job Purpose:Keeps customers informed by answering and researching inquiries.Duties:* Evaluates inquiry by determining nature of issue as hardware, software, or user.* Resolves inquiry by researching documentation; providing answers; referring to appropriate resource.* Tracks status of inquiry resolution by checking with referred resource; facilitating resolution.* Notifies client of resolution status by reporting progress.* Answers production status inquiries by attending daily production scheduling meeting; monitoring production log; querying operations; relaying status to client.* Provides information Read more […]
September 28, 2009
• Tags: IT Help Desk Clerk Job in 10016, New York Us • Posted in: General • Comments Off on IT Help Desk Clerk Job in 10016, New York Us