Lead Configuration Management Analyst recruitment
* Function as a Tier 2 level support for Configuration Management tool/process questions and liaison with Tier 3 to Configuration Automation (technical) group on CMDB items that need to be escalated for resolution. * Support ‘business as usual’ work that will be received via a Request Ticket and require action (e.g., CMDB assistance – data entry, initiating tasks for other support groups, generating reports)* Active role in the various Deployment and Decommission Processes, which will be to ensure that required business information has been provided and the accuracy of the data is preserved.* Auditing/exception Read more […]
Lead Configuration Management Analyst recruitment
* Function as a lead person for technical Configuration Management tool questions and liaison to Configuration Automation group for both Service-now and Remedy ITSM applications.* Audit/exception reporting to support data integrity within Service-now and Remedy.* Product Catalog Maintenance – working with Configuration Automation Architecture teams on the standards for categorizing infrastructure components. Updating the catalog with approved values from Architecture teams.* Execute Atrium Integrator – bulk loading (e.g., people, locations, applications) for Remedy.* Design and maintain the Recertification Read more […]