Lead Quality Assurance Coach Job in Wilkesboro, North Carolina US

Lead Quality Assurance CoachThe Contact Center Lead Quality Assurance Coach is responsible for managing the day to day program expectations and monitoring for his or her assigned program(s) and team(s). In addition to performing many of the essential functions of the QA Coach, the Lead Quality Assurance Coach manages the Quality Performance Improvement and Evaluation Review programs, conducts regularly scheduled meetings with the Contact Center Operations Management team to recommend departmental process improvements, and evaluates QA Coach performance. The purpose of this role is to ensure that Read more […]

October 30, 2007 • Tags: , • Posted in: General • Comments Off on Lead Quality Assurance Coach Job in Wilkesboro, North Carolina US