Manager Job in Waco, Texas US

ManagerTo supervise a team of call center representatives specifically for retention/conservation, appraise work performances, monitor and assist reps in all daily phone and follow-up duties; record and track production levels and standards of each rep. Will be available to handle difficult or escalated calls. Acts as a liaison between Customer Service and other departments for customer complaint resolution. Motivate and maintain a positive atmosphere for the reps. Communicate and analyze progress of programs and problems or concerns with the Department Head and assist with problem resolution and Read more […]

June 18, 2011 • Tags: , • Posted in: General • Comments Off on Manager Job in Waco, Texas US