Product Support Specialist Job in Phoenix 85053, Arizona Us

RESPONSIBILITIES:Responsible for providing technology support for healthcare and EDI product support calls. Duties include entering calls into ticket system, prioritizing calls, evaluating calls, resolving calls, escalating calls as required, and follow-up with customers.·         Treat the customer with respect.·         Respond to incoming questions in a timely and accurate manner.·         Track all customer contacts.·         Escalate problems to second or third level support personnel when appropriate via proper escalation·         procedures.·         Read more […]

November 1, 2011 • Tags: , • Posted in: General • Comments Off on Product Support Specialist Job in Phoenix 85053, Arizona Us