QA Coach Job in East Granby, Connecticut US
Summary of Duties: Perform quality monitoring in Customer Service, Inside Sales, and/or CS Operations, for associates in all Call Center locations (StubHub and Outsourced) to ensure that agents are providing the level of service to our customer as required by StubHub. Essential Duties and Responsibilities: Conduct listening sessions, remote monitors, and side-by-side monitors with phone and email representatives to help them improve their communication skills and provide excellent service to our customers Effectively utilize internal QA tools and quality definitions to determine scores for Read more […]
March 5, 2010
• Tags: Connecticut Us, QA Coach Job in East Granby • Posted in: General • Comments Off on QA Coach Job in East Granby, Connecticut US