Quality & Training Manager Job in Dublin North, Dublin Ireland
Quality Training Manager – Dublin North Our client is a leading Contact Centre based in Dublin North who are now looking for a Quality Training Manager to define and implement ongoing quality control measures to increase overall customer satisfaction and reduce margin of error. Duties:*Lead team members, foster their professional development and growth, and promote teamwork and cooperation. *Identify and analyse current programs and processes within the department that require quality improvement. Develop and implement improvements where appropriate.*Request constructive feedback from agents, Read more […]