Regional Incident & Problem Manager recruitment

The successful incumbent will be accountable for the regional operation of a global major incident management and problem management service that is fit-for-purpose for the firm’s high-pressure trading environment.  This will include adherence to ITIL-aligned processes, transparency of reporting to business and IT Strategic Performance Units heads and other key stakeholders, clear communication channels, and a focus on Six Sigma based continuous process improvement in all delivery areas. Key accountabilities:Responsible for day-to-day Major Incident Management service delivery in region (SLAs, Read more […]

April 3, 2012 • Tags: , • Posted in: Financial • Comments Off on Regional Incident & Problem Manager recruitment