Team Leader, Retail Banking Applications Support recruitment
Client Management• Responsible for establishing and maintaining day to day contacts with the clients at a supervisory level, including regular reporting and regular meeting with the clients.• Handling issues escalated by clients and/or Client Support team, either to the point of resolution or to the point of escalation to higher management.• Management of client contractual financial issues relating to the Maintenance Agreement. Specifically, the handling of SLAs, ensuring that the necessary chargeable work is performed in accordance with current procedures.Team Management• Setting Read more […]
December 8, 2011
• Tags: Information Services careers in the Singapore, Retail Banking Applications Support recruitment, Team Leader • Posted in: Financial • Comments Off on Team Leader, Retail Banking Applications Support recruitment