Senior Support Engineer Job in Cork Ireland
Summary of Position: The Senior Support Engineer will work directly with global customers via e-mail, phone, and remote desktop software to provide technical assistance towards the prompt resolution of complex technical problems. To achieve that, you will work in a collaborative 7x24x365 environment leveraging global resources to reduce the time it takes to provide problem resolution.Primary Responsibilities include: • Monitor automated product alert e-mails and act on them.• Create content for the knowledge base through accurate case documentation.• Assist customers with the upgrade process.• Read more […]
October 30, 2011
• Tags: Senior Support Engineer Job in Cork Ireland • Posted in: General • Comments Off on Senior Support Engineer Job in Cork Ireland