Senior Telephony Analyst Job in Tempe, Arizona US

Senior Telephony AnalystSenior Telephony Analyst will be accountable for all Call Routing Operations including ATT/ Verizon (TFNM) Toll Free Network Level Routing plan design/call allocation changes, IVR/VRU implementations, Genesys configuration/strategy design involvement, Dialer configurations, Avaya ACD level call flow infrastructure design maintenance, Agent level configurations, and Screen Pop/Soft Phone tools. Analyst will be responsible for all real time support along with current/future project planning requirements. This requires the analyst to provide insightful day to day support while Read more […]

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