SERVICE DESK ADMINISTRATOR Job in Kansas City, Missouri US

SERVICE DESK ADMINISTRATORThis SOW requires two (2) Service Desk Analysts to support the Tier 2 and Tier 3 Service Desk requirements for the eUSMC Enterprise Portal and the Text-based Chat Service to both end users and client organization site administrators while also supporting the activities and deliverables below in the KCITC for all three enclaves (CEITC, SIE and UEITC) Responsibilities Include: Monitor Remedy in all three environments working with users of the tools and submit incident tickets as required to restore the software services, recording all support activities within the BMC Remedy Read more […]

January 2, 2009 • Tags: , • Posted in: General • Comments Off on SERVICE DESK ADMINISTRATOR Job in Kansas City, Missouri US