Manager

This is a 1 year contract;Manage and drive the Service Desk support for internal and external customers for tier I and II. Maintain team objectives for 1st and 2nd level resolution rates and standard metrics for call center environment. Ensure adherence to ITIL best practices through coaching and mentorship. Provide training to all members of the team.RESPONSIBILITIES:·         Lead the activities of the Incident Management process. ·         Manages the team handling of incident volumes and ensures all captured information is handled accurately in accordance with the Enterprise Read more […]

January 20, 2011 • Tags: , , • Posted in: General • Comments Off on Manager