Service Management – Team Member recruitment
Roles and Responsibilities Core Services• Establish SLAs and manage the SLA Measurement framework.• Prepare fortnightly and monthly OT Service Performancereports.• Track Technology performance against KPIs on a monthly basis.Incident Management• Analyze defects/complaints and identify service gaps.• Analyze trends and root causes and ensure preventive measures are determined and put in place.• Escalate high impact cases to Management.• Review Quality of updates in the Operations and Technology Dashboards.• Involved in any crisis issues that arise within OT.Other Functions• Prepare Read more […]
November 21, 2009
• Tags: Information Services careers in the Singapore, Service Management, Team Member recruitment • Posted in: Financial • Comments Off on Service Management – Team Member recruitment