Service Quality Manager recruitment
1. Standardisation of CRM Logging The post holder is responsible for maintaining and further developing the CRM logging standardisation guide and logging monitoring tools including: – Reviewing the appropriateness of the guidance on a regular basis and updating and revising the guide itself. – Communicating changes to guidance and issues identified to the countries. – Provide guidance and advice to countries as required and training as new guidance rolls out and for targeted areas on a regular basis. – Monitoring achievements against guidance including further development and implementation across Read more […]
VP, Service Quality Manager recruitment
• Major Global Bank• Dynamic Environment• Excellent Career ProspectsOur client is an established global bank with significant presence in Asia Pacific which continues to garner multiple industry accolades and has consistently delivered strong financial performance. It has strong reputation for employee development and an open, inclusive culture.This is a challenging role supporting the wholesale bank where you will lead global initiatives to drive improvements in service quality, as well as manage the service quality monitoring processes. Key initiatives include standardisation of CRM logging, Read more […]