Infrastructure Analyst/Technical Services Analyst recruitment

Responsibilities:Provide support of the global IT infrastructure and trading applications.Deliver 1st line troubleshooting and support to the global user base.Monitor services and ensure prompt resolution of all incidents.Escalate issues to the relevant resolver groups.Communicate service disruptions to the relevant business groups.Identify potential issues and take proactive steps to avert any impact.Handle and maintain the documentation on both operational and troubleshooting of systems, services and applications.Proactively work to optimize and improve support processes and procedures.Requirements: Solid Read more […]

July 22, 2011 • Tags: , , • Posted in: Financial • Comments Off on Infrastructure Analyst/Technical Services Analyst recruitment