Technical Support Analyst Job in Idaho Falls 83402, Idaho Us

Position DescriptionTechnical Support Analyst Department:    Information Technology             Reports to:      Director, Information Technology       ·         Field incoming help requests from end users.  Log and track progress of support tickets/incidents from initiation through resolution using ticket monitoring system·         Perform advanced troubleshooting and setup for Laptops, Desktops and Mobile devices.·         Develop an end user self-help database and written documentation for such processes as VPN connectivity, mobile phone Read more […]

June 14, 2010 • Tags: , • Posted in: General • Comments Off on Technical Support Analyst Job in Idaho Falls 83402, Idaho Us