Technical Support Engineer Job in Raleigh 27605, Illinois Us
Two Open Positions One requires Bilingual Skills in Spanish The Technical Support Engineers will provide first line phone and email consultation to several clients. They will serve as a focal point for large account network problem resolutions. Candidates will be expected to perform troubleshooting tasks on network management tools. They will be expected to resolve customer issues and close customer tickets efficiently. They will be responsible for ensuring that the customer relationship is managed through proactive customer communications, by providing rapid Read more […]
Technical Support Engineer Job in Raleigh 27605, North Carolina US
The Technical Support Engineer Responsible for providing a proficient level technical assistance for employees and affiliates. This position will provide technical assistance and trouble investigation/resolution for the installed base of products. Primary Responsibilities *Incorporate quality and continuous improvement as part of overall job performance; adhering to policies and procedures *Provide level I II technical troubleshooting and problem resolution for US TAC team *Investigate and isolate hardware and software problems *Interface with customers and Read more […]