Analyst II, Technical Support Job in Mount Laurel, New Jersey US
Analyst II, Technical SupportTasks: – Participates in a host of product introduction/lifecycle coordination meetings. Documents and shares resulting communication with internal operational teams. Assists in budget planning and automation opportunities. – Performs weekly and monthly reports describing, in-depth, the plans for continued support of new product or lifecycle processes or technology improvements. – Creates root cause analysis of speed or latency issues affecting customers online service. Provides in-depth analysis of technical support data to improve efficiency, productivity, and customer Read more […]