Technical Support Manager Job in Knoxville 37922, Tennessee US

Role:  Technical Support Manager Responsibilities:        Manage a team of 4 to 5 Technical Support Engineers (tier  2 and 3 level support)        Develops and implements methodologies to improve end user satisfaction and the productivity of the staff.        Coaches, motivates, prioritizes and monitors projects to ensure that all deadlines are met.        Designs and enforces escalation policies and procedures for call handling and resolving end user issues.  Standardizes operations and coordinates activities, training, documentation and procedures to ensure Read more […]

March 5, 2009 • Tags: , • Posted in: General • Comments Off on Technical Support Manager Job in Knoxville 37922, Tennessee US