Technical Support Professional Job in Annapolis Junction, Maryland US
Must be able to respond to Tier 2 support calls outside of normal business hours and weekends.Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures.Reviews assessments of diagnostic information and determines alternatives.Communicates in representing the service delivery organization as the client interface from problem identification to problem resolution. Establishes and builds client relationships. Provides technical Read more […]
November 25, 2011
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