Director, Telemarketing Operations / NHQ19101 Job in Washington, District Of Columbia US
Director, Telemarketing Operations / NHQ19101Position Description: The Director, Telemarketing Operations will direct Preparedness and Health and Safety Services telemarketing plans and ensure vendor operations for inbound and outbound call centers meet organizational expectations. Assumes overall responsibility for monitoring vendor operations including call routing management, offer implementation, quality control, new systems integrations, sales development, and customer satisfaction and leads closure. Tasks Activities – Document business requirements, project planning, and organizing and approve Read more […]