IT Analytics & Reporting/Crystal Reports/HP Reporting Tools/Help Desk/TS Clearance Job in Chantilly, Virginia US

IT Analytics Reporting/Crystal Reports/HP Reporting Tools/Help Desk/TS ClearanceOpportunity with CSC Customer in Chantilly VA. Seeking qualified candidates with Crystal Reports, HP Reporting Tools, and at least 4 years of EMOC / Help Desk experience. Also need experience with First Call Resolution (FCR) Practices and processes. The Global Service Desk Analytics Analyst role provides the Service Desk operation the leadership and focus to improve ticket resolution on first call, and identify opportunities for L0 and problem prevention initiatives. The goal of the Analytics Analyst is to identify Read more […]

August 18, 2007 • Tags: , , , , , • Posted in: General • Comments Off on IT Analytics & Reporting/Crystal Reports/HP Reporting Tools/Help Desk/TS Clearance Job in Chantilly, Virginia US