Workforce Management ,Technology and Operations recruitment
This well recognised consumer bank is looking for experience workforce management professionals to join their call centre operations team.Responsibilities:Ensure realistic accurate call volume forecasting in order to develop efficient staff schedules for optimal centre performanceMonitor staffing?requirements against planned staffing by studying call arrivals patterns real-timeAdvise the Centre’s Operations team on resource deployment plans and adjustments on a timely basisLiaise closely with Client Services Operations teams to assess impact of business initiatives on workforce managementSupport Read more […]
February 14, 2012
• Tags: Operations careers in the Singapore, Technology and Operations recruitment, Workforce Management • Posted in: Financial • Comments Off on Workforce Management ,Technology and Operations recruitment