Workforce Management Specialist Job in Scottsdale 85258, Arizona US

The Workforce Management Specialist reports to the Manager, Workforce Management, and is responsible for real-time monitoring of call volumes, wait times, adherence to schedule and CMS Centre Vu to ensure all contractual service level requirements are met. The WFMS answers the attendance line calls and enter attendance events in the attendance database. This position also processes schedule, PTO and overtime requests as well as assisting with daily reporting and other administrative work as needed.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Read more […]

December 27, 2007 • Tags: , • Posted in: General • Comments Off on Workforce Management Specialist Job in Scottsdale 85258, Arizona US