Senior Traffic/Workforce Representative

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.Position Description:Positions in this function are responsible for all scheduling, call volume and agent state monitoring and adjusting. Responsible for determining and communicating work schedules, resources for various call queues. Works with site leaders to ensure adequate staff, contingency plans and onnline/offline Read more […]

September 2, 2011 • Tags: , , , , , • Posted in: General • Comments Off on Senior Traffic/Workforce Representative