Team Development Leader Target.com Job Job in Minneapolis, Minnesota US

Team Development Leader Target.com Job

-- Title: Team Development Leader Target.com Job Job ID: 1745810A0 Location: Minneapolis, MN, US Description: Team Development Leader Target.com(Job Number: FIN0003AP) JOIN US AS A TEAM DEVELOPMENT LEADER, TARGET.COM About This Opportunity Provide day-to-day leadership for a team of approximately 15 contact center team members. Create an environment that focuses on the guest by achieving quality, productivity, offer and service level goals through a "Brand Experience". Execute on the Target.com strategy to drive guest loyalty, sales, and take action on guest intelligence to improve the guest experience and drive efficiency. Promote a culture that is Fast, Fun, and Friendly; that ensures a great work environment, promotes two-way communication and encourages and supports skill development. Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. As a Team Development Leader, you'll take the lead as you - Lead a team of approximately 12 -15 contact center team members toward the achievement of the established quality, productivity and service level goals - Utilize leadership strategies that promote business understanding, trust, accountability, communication, recognition, and consistency - Develop a thorough understanding of policies and procedures to effectively handle calls and maximize leadership and development of team - Hold others accountable, recognize strong performance and take action when performance is not meeting expectations - Effectively communicate system and/or procedural changes to team members to promote thorough understanding - Deliver on guest retention satisfaction and service recovery strategy, guest segmentation and sharing guest intelligence Requirements - Four year college degree or equivalent experience - 0-2 years of leadership experience - Ability to develop, motivate and manage team members in a fast-paced environment - Strong passion for the brand and delivering a great guest experience with every interaction - Excellent time management, communication - written and verbal, interpersonal skills - Proven ability to draft, edit, and reply to guest contacts Benefits Eligible team members will receive one of the best earnings packages anywhere, including competitive pay, all-around insurance coverage, 401(k), flexible scheduling, training and development and many other perks and benefits. Target is an Equal Employment Opportunity Employer and is a drug-free workplace. About Target® Expect the Best. At Target, we have a vision: to become the best - the best culture and brand, the best place for growth and the company with the best reputation. We offer an inclusive, collaborative and energetic work environment that rewards those who perform. We deliver engaging, innovative and on-trend experiences for our team members and our guests. We invest in our team members futures by developing leaders and providing a breadth of opportunities for professional development. It takes the best to become the best, and we are committed to building a team that does the right thing for our guests, shareholders, team members and communities. Minneapolis-based Target Corporation serves guests at stores nationwide and at Target.com. Target is committed to providing a fun and convenient shopping experience with access to unique and highly differentiated products at affordable prices. Since 1946, the corporation has given 5 percent of its income through community grants and programs like Take Charge of Education®. Primary Location : United States-Minnesota-Minneapolis Url: http://targetcareers.target.com/job/Minneapolis-Team-Development-Leader-Target_com-Job-MN-55401/1745810/?feedId=1043utm_source=DiversityInc http://feeds.jobs2web.com/feeds/view?siteId=165feedId=1043 -- http://wrapguy.careercast.com/textjobs/jobs/target_div/job3848125064040229.html --

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