Team Lead

The Outsource Group was founded as a healthcare receivables management company in 1977.

In 2005, the company expanded licenses nationally and continued its growth strategy through a combination of organic growth and strategic acquisitions. The acquisition strategy is centered around expanding our service offerings to the healthcare industry, and our geographic coverage nationally. Acquisitions to date include, MCS Receivables Management in February 2006, QCS in May 2006, Specialized Receivables in June 2007, Genesis Consultants, Inc. in October 2007, Productivity Network Innovations Healthcare (PNIH) in December 2007, J.J. Mac Intyre Co., Inc. in January 2008, Healthcare Resource Associates, Inc. (HRA) in July 2008, and Medstandard, Inc. in August 2009.

The Outsource Group is committed to meeting the unique and specific needs of our healthcare clients. Our goal is to become a true extension of your business office. We do far more than simply collect past due amounts and resolve unpaid claims. We provide feedback to help improve front-end processes so payment delays are minimized, and we improve our clients' profitability while maintaining positive patient/payer relations.

position description

Position Description:

Job Purpose:  Assist the Unit Manager by giving day-to-day direction for collection staff in performing daily responsibilities.  This position will primarily work the evening shift (12 pm - 9 pm Monday through Thursday and 10 am - 7 pm on Fridays).  Primary responsibility is the supervision and  coordination of the work of the part-time and evening staff.

Essential Job Functions:

  1. Perform collections activity based on collection queue/production goals. 
  2. Work with Unit Manager to ensure the collection staff is capable of handling current production goals within department(s). 
  3. Assist in training new staff by demonstrating sound collections practices, participating in role plays, monitoring new hire calls and providing feedback.  Provide feedback to Unit Manager on new hire progress, surfacing issues or other actions that should be taken to improve/maintain success. 
  4. Provide first level help to collections staff by answering questions, reviewing FDCPA regulations, participating in talk offs, addressing escalated issues, researching customer accounts or providing feedback to staff. 
  5. Participate in weekly taping sessions with Unit Manager and staff members as assigned. 
  6. Perform weekly QA audits in each company. Achieve and maintain acceptable scores and functions as outlined in the QA program.  Maintain prompt and accurate documentation outlining all steps of the QA program that have been taken in individual organized files.  Fill out the proper forms.  Audit the assigned number of accounts per day following a set schedule.  Forms will be completed and turned in within required timelines. 
  7. Provide feedback to Unit Manager on staff performance. 
  8. Maintain a working inventory of accounts equal to 75% of the volume a normal collection inventory would carry.  Also manage a queue of problem accounts and make follow-up calls or provide other supervisory resolution action as needed.  Ensure proper follow-up by seeing that the inventory of problem accounts never exceeds 25 on a daily basis.  Escalate problems as deemed appropriate.  Monthly fee goals will be adjusted to account for the 25% of a Team Leads time spent off of their collection desk supporting their staff members.   
  9. Prepare daily and weekly reports as needed as to the status of the MTD production goals.   
  10. Conduct weekly Rap sessions with staff members and provide updates to the Unit Manager regarding issues discussed.  The goal of this meeting is to provide the staff an open forum to discuss collection related issues that affect clients, co-workers, the company etc. 
  11. Document meetings and provide collection staff the notes for follow-up.  Maintain Rap session scheduling and notify Unit Manager of such schedule.
  12. Must be able to work flexible schedule, including evenings and weekends with some split shifts if needed.
  13. All other duties as assigned

  
Qualifications:

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.  The Outsource Group is an Equal Opportunity Employer:  M/F/D/V.

To Apply Visit The Outsource Group