Team Leader – Disputes Resolutions recruitment

Join this highly reputable insurer as an IDR Team Leader and focus on continuously improving the service standards as well as work across all levels of the claims, sales customer service teams to assist in directing and promptly driving positive outcomes.

This is a hands-on management role where you will not only be responsible for the co-ordination and efficient management of customer complaints relating to disputes for retail policies but you will also be responsible for the overall performance of two Disputes officers.

Other key duties include, chairing meetings, liaising with the Financial Ombudsman Service Limited (FOS) and providing advice, reporting and feedback to the various business units in respect of issues, themes and trends identified as a result of complaints and disputes.

The successful applicant will have excellent verbal written skills; possess strong analytical, problem solving and multitasking skills with the ability to manage complaints within timeframes. Legal or advanced insurance professional qualifications are highly desirable as well as previous claims problems resolution is highly advantageous.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Debora Tomasetta on 02 8247 5703

Job Ref: 115821