Team Leader Job in Berlin, Berlin Germany

Join our dynamic and growing team. Become part of a leading, international organisation that pioneers world-class concepts in guest service. Work in a motivating environment and play your role in creating stunning memorable experiences for premium travellers.

We are looking for highly motivated and service oriented staff for our guest service team in a newly planned Air Berlin’s business lounge at the Berlin Brandenburg Airport.

Performa, the international quality lounge service provider, will be responsible for operating the lounge. Performa is a member of gategroup, the leading global provider of onboard products and services. For more than two decades, Performa has been working with airlines, airports and hotels to design and improve customer environments and experiences

 

Principle Accountabilities:

·         Welcome guests to the lounge in a warm, courteous and professional manner

·         Ensure that customers are afforded the highest quality of service through efficient management of staff and continuous improvement to product and services

·         Constantly seek customer feedback in order to provide opportunities to develop the lounge product and communicate such feedback in concise manner to lounge personnel

·         Handle VIP clients, deal with customer complaints and initiate service recovery

·         Ensure proper and sufficient ordering of food and beverage for the lounge

·         Liaise with Lounge Manager to address any suggestions on service improvements or complaints

·         Supervise the attachés, receptionist and kitchen staff in the lounge

·         Have a firm grasp of the designated airline’s product knowledge

·         Guide and motivate lounge staff

·         Cover roster shifts in the lounge, as and when required

·         Conduct briefing for each shift if required

·         Co-facilitate training of staff

·         Coach attachés in the lounge and provide them with feedback on their performance

·         Assist Lounge Manager to plan monthly rosters for the lounge staff and document their weekly working hours

·         Interact with lounge customers to gain feedback on service and product. Communicate these findings to the lounge team in a timely manner. Liaise with the lounge team regarding any problems that impact on lounge operations. Communicate product, service and guest issues to the lounge staff, so that remedial action can be carried out in a timely manner

·         Ensure a high standard of professionalism and maintain a good working relationship with clients

·         Compile daily and weekly operations report for the lounge

·         Assist in  monitoring and maintaining performance, product and service quality of the Lounge

·         Promote a safe and secure environment for employees and customers

·         Ensue sufficient staffing in the lounge to provide the highest level of service to guests

·         Check and confirm time sheets for all lounge staff

·         Assist with training of staff, ensuring adherence to company rules, regulations and standards

·         Assist with admin work

·         Liaise and report directly to Lounge Manager

  Competencies required:

·         Previous experience in hospitality and/or customer-service role preferred

·         Excellent interpersonal and communication skills

·         Imitative and ability to work independently

·         Enthusiasm and service orientation

·         Outgoing personality, Team player

·         Positive can – do attitude

·         Excellent organisation skills and grooming standards

 

Please quote the job reference number SSCHR/3260-01-2012 in your subject and send your application in English, as well as your next possible starting date and your salary requirement to:

Gate Gourmet GmbH Holding Deutschland

SSC/HR, Admiral-Rosendahl-Str. 2-8, 63263 Neu-Isenburg

Email-Adresse: HRCenterHolding@gategourmet.com / http://www.gategourmet.com /