Team Leader/Customer Service Call Center/Orlando, FL Job in Heathrow, Florida US
Team Leader/Customer Service Call Center/Orlando, FL
About JPMorgan Chase: JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. The headquarters for JPMorgan Chase is located in New York. J.P. Morgan Chase Co. has six lines of business: Asset Management Card Services Commercial Banking Investment Bank Retail Financial Services Treasury Securities Services JPMorgan Chase holds leading positions in most major categories it competes in across its peer group. JPMorgan Chase reported full-year 2010 earnings of $17.4 billion on revenue of $104.8 billion. The firm continues to successfully navigate through the intense credit and capital markets turbulence, protecting the company and capitalizing on any opportunities that present themselves. The firm has a history of showing leadership during times of financial crisis and will continue to build on that legacy. Culture: JPMorgan Chase is committed to building vibrant communities, preserving the environment and promoting an inclusive culture that benefits its shareholders, customers, employees, neighbors and future generations. The firm does this in multiple ways, ranging from charitable giving and diversity initiatives to the promotion of economic opportunity and development. The organization strives to be fair and ethical in business practices and has a strong set of principles that guides our actions and informs decisions. The firm is helping to protect the environment and works at deep community involvement. A select few awards include: · Most Admired Companies by FORTUNE magazine · Most Respected Companies by Barron's magazine · Top 50 Companies for Diversity, Diversity Inc magazine · Top Companies for Executive Women by National Association for Female Executives (NAFE) · 100% rating on the Corporate Equality Index, measuring treatment of gay, lesbian, bisexual and transgender employees and customers About Chase Card Services: Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise. Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $137 billion in managed loans. Customers used Chase cards to meet more than $313 billion worth of their spending needs in 2010. Chase continues to innovate despite a very difficult business environment, launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs. Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Paymentech Solutions, Chase is one of the leading processors of credit card payments. Chase Cards Services is looking for dynamic Team Leaders in our Customer Service and Collections departments. The Team Leader will: Understand the vision and direction of Chase Card Services and then effectively communicate/model this vision in every interaction with all Chase Card Services customers and employees. Work closely with senior managers to establish strategic direction of the business and assist in department, site-wide, and enterprise-wide plans. Utilize skill set, knowledge, experience, and relationship building skills to enhance the performance of the department and business through active participation on specific teams and as part of the site leadership team. Demonstrate ownership and accountability in achieving departmental and business service goals including key service metrics, staffing models, financials, productivity, and customer/employee satisfaction. Lead a team of approximately 6-8 Team Managers and up to 150Advisors/Collectors who service card members in order to retain their business. Train and develop Team Managers to coach their teams in a soft sales environment. Be available to work hours as appropriate to achieve the business goals - including evenings and weekends when applicable. Schedules - 2 openings - Mon-Fri, 10am-7pm and Mon-Fri, 9am - 6pm