Team Manager, Business Service Centre
Team Manager, Business Service Centre
- Working Hours: Monday - Sunday7.00am to 10.00pm(Rotating Roster)
- Great exposure for a Superior Leader!
- Sydney Olympic Park location
The Business Service Centre identify and manage the delivery of a broad range of financial solutions to its customers, sourced via the Bank's product teams in BPB, Wealth Management and Retail Banking Services.
The objective of the Business Service Centre is to provide customised products and services for clients with commercial finance and wealth management needs. The Business Service Centre provides relationship management to approximately 160,000 customers nationally.
The Business Service Centre is located across Parramatta and Sydney Olympic Park. The Call Centre comprises of uniquely specialised business units that provide support to its customers by utilising various means and methods of communication.
Due toainternal promotionwe are seeking an astute Team Manager who demonstrates solid acumen and displays an innovative and strategic style combining a proactive approach to leadership.
Reporting to the Senior Team Manager you will be accountable for leading a team of Business Service Centre Associates to excel in customer service, while driving sales performance and achieving a motivated and engaged team. Your core responsibility will be to lead and drive the team nurturing a customer centric and continuous improvement philosophy in a manner consistent with CBA's leadership capabilities of Customer Focus, Commercial Acumen, Driving Results, Growing Talent and Leading with Vision and Values.
Your responsibilities will include but not limited to:
- Managing an established team of 15 Business Service Centre Associates
- Role model and lead the team to excel in customer service, with a strong focus on the Sales Service framework.
- Coach and support the Associates to drive individual and team performance in the key areas of Customer Service, Sales Referrals and Closed Sales, Average Handling Time and Schedule Adherence
- Identify knowledge gaps and opportunities for training across the team providing resources to address knowledge/skills gaps
- Partner with Internal and External stakeholders building long term sustainable relationships to maintain the Centre and overall business goals
- Assist with the recruitment and onboarding of new team members.
- Conduct performance reviews and performance management
The ideal candidate will demonstrate:
- Leadership experience
- Strong communication skills - written and verbal
- Ability to build and maintain business relationships
- Continuous improvement and strategic capability
- People Management and development
- Related tertiary qualification, desirable
Thisis agreat opportunity to grow your Leadership skills and enhance your career opportunities.
This is an excellent opportunity to join a recognised leader in a position that puts you firmly in the driver's seat!
Apply now for further information!
Advertised:
7 Aug 2013 Aus. Eastern Standard Time
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