Team Manager – Collections
• Lead and motivate a team to achieve targets and excellence in customer service
• Contribute to a collaborative, high-performing culture
• Build yourself a career with the Commonwealth Bank
CommBank
At CommBank we understand that our customers need to be the number one priority and that is why we are the 2013 Mortgage Lender of the Year, Best Third Party Lender, and Best First Home Buyer Lender. With innovation, creativity and a focus on customer service excellence, we CAN and will continue on our journey to be the number one financial institution in Australia.
Your team
The Retail Bank is the public face of CommBank - in branches, on the phone, through videoconferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by world class technology.
Your impact
The Collections Team Manager you will lead a team of passionate and motivated Collections Officers to achieve targets and ensure superior customer experiences. You will be responsible for planning, organising and ensuring that all team targets are met by managing and developing team members. In doing so you will ensure delinquency of retail products are minimised, write-offs are reduced and accurate work is produced. Ultimately, as the Team Manager you are responsible for the day to day efficient and effective operation of your team.
What will help you succeed?
You are highly driven, enthusiastic and demonstrate strong leadership capabilities and the proven ability to motivate others to achieve targets. You will ideally have had experience in managing within a contact centre environment and have an excellent knowledge of retail banking products, whilst being passionate about coaching, mentoring and developing teams. Problem solving and strong communications skills are key; and you role model our values and encourage customer centric behaviours.
Benefits
There are many benefits to working for CommBank including a world class technology platform, discounts on a range of financial products, a corporate wardrobe, nationally accredited training and a commitment to offering employees the opportunity to further their careers within the Bank.
If you believe that you align to our core Values of Integrity, Collaboration, Excellence, Accountability and Service; apply online now.
CAN is about taking a positive approach to everyone we meet and everything we do here at CommBank. Join us on our journey to be the best there is--.because we CAN.
Advertised:
21 Aug 2013 Aus. Eastern Standard Time
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