Team Manager Job in Down BT294SW, Northern Ireland UK

£22,513 - £27,000

The UK's leading premium express delivery company, providing guaranteed Next Day Timed delivery services across the UK, Ireland and Worldwide, our client operates over 2,500 vehicles from a national network of Depots focusing on exceeding Customers’ expectations at all times.

Reporting to the Depot Manager, the successful Team Manager will be a key member of the Depot Management Team, covering all operational aspects of the shift to meet daily service, quality and cost targets in accordance with the business plan.

Responsible for a team (including Operations Support, Drivers, depot Employees and Team Leaders) you will ensure compliance with all relevant policies, procedures and external regulatory requirements including Health and Safety. Additionally you will plan resources to meet forecast demand and cover in Depot Managers absence where necessary.

Key Tasks Responsibilities will include:

• Depot Performance

• Managing shift operations
• Meet customer requirements including managing complaints
• Implement contingency plans to manage service disruption
• Assess operational risks
• Monitor costs
• Enforce standard operating procedures within your team, including health and safety policies.

• Quality and Improvement

• Provide clear direction and lead by example
• Cascade communication from Depot Manager
• Continuous development of all staff through appraisal
• Maintain high standard of vehicles, uniforms, and staff behaviour to reflect clients Values.

• People Management

• Address any employee relations issues in a timely manner
• Involve team in continuous improvement and encourage ideas
• Ensure adequate training and development plans
• Resource planning

About you and your experience

With a background and previous experience of successfully managing and supervising teams, we are keen to speak with individuals who can demonstrate the following:

• Results Delivery

• Ambition to achieve goals and objectives.
• Focus on delivering exceptional customer experience
• Set SMART objectives
• Plan, organise and prioritise workload

• Commercial Awareness

• Gather and interpret information to make clear decisions
• Problem solving

• Self Management

• The ability to remain calm, focussed and optimistic at all times
• Awareness of personal development needs

• Coaching and Team Development

• Give practical support to develop your team
• Lead by example
• Praise your team, offering constructive feedback rather than criticism
• Recognise success

• Team Awareness

• Build relationships and collaborate
• Offer help and advice
• Share information freely

• Leadership

• Inspire others and hold them accountable
• Communicate clear direction
• Conduct regular and effective team meetings
• Adapt style

If you feel you have the relevant skills, qualities, background and experience we are really keen to hear more about you.

This is an excellent opportunity to work for a forward thinking business with a strong culture and values that include commitment to Service, Relationships and Teamwork.

Interested applicants should apply in the first instance with a copy of their CV and Cover Letter.