Tech Acct Manager Job
Tech Acct Manager (Job Number: 1210098)
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 36 countries and more than 100 markets. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. Additional information is available at www.bnymellon.com .
BNY Mellon Asset Servicing is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing the management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.
Description
Manages Technical Account Representatives responsible for providing technical support to the client including investigation of issues, researching new functionality and responding to client's issues. Provides leadership to internal and external clients in the implementation of new processes and enhancements to the system. Trains, counsels, and provides development of Technical Account Representatives.
INTERACTIVE COMMUNICATION SKILLS AND INFLUENCE: Influence or motivate individuals or groups who may have different interest and goals. Requires presentation of potentially complex information and views.
WRITTEN COMMUNICATION SKILLS AND INFLUENCE: Writes to gain consensus of individuals or groups with potentially conflicting goals. Regularly prepares proposals and formal presentations. Examples of format may exist, but not content.
CLIENT CONTACTS: Demonstrates creativity in balancing internal resources with client needs. Partners with other teams, groups and internal clients to meet needs of external clients.
PEOPLE MANAGEMENT RESPONSIBILITY: Manages small work group of approximately 10 or less people.
PROJECT MANAGEMENT RESPONSIBILITIY: Manages a broadly defined project, involving people or other resources from multiple sites and multiple, unrelated disciplines. Project outcomes affect one or more major functions.
LEADERSHIP: Plan/allocates the activities or a small work group or project team comprised of employees with similar areas of expertise and goals. Mentors/trains others; acts as a role model for teamwork in the organization.
PROBLEM SOLVING: Questions problem definition and re-frames question to address the underlying issues. Must think outside the box to develop creative approaches to problem solving and original solutions.
IMPACT: Decisions influence overall program or project success, client relationships, expenses, and/or the unit s ability to meet objectives.
Qualifications
KNOWLEDGE: Advanced knowledge of the principles and practices within a professional field. Integrates and evaluates new advancements in the industry to coordinate and contribute to successful business results.
EDUCATION: Bachelor's Degree or equivalent experience.
JOB-RELATED EXPERIENCE: A minimum of six years
Primary Location: King of Prussia, PA, US
Internal Jobcode: 30806
Job: Asset Servicing
Organization: GFI Client Service Delivery-HR08950
Leave a Reply
You must be logged in to post a comment.