TECH LEVEL I Job in Mayfield Heights 44124, Ohio US
Must have your COMPTIA A+ Certification!!
We are currently accepting applications for the position of Service Technician - Level I.
At Micro Center we demonstrate our commitment to employees through training, career growth and a balance between personal and professional interests. We offer competitive pay, flexible schedules, an employee discount and an extensive benefits package that includes options available at group rates for both full-time and part-time associates. For a complete benefit overview and to find out more about the company and our retail locations, please visit our web site at www.microcenter.com .
Equal Opportunity Employer. Non-smoking work environment. Pre-employment criminal background and substance abuse screening.
Requirements:
MAJOR RESPONSIBILITIES:
-Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment (such as printers or LCD-TV’s).
-Recommend components/configurations and assemble customized computer systems.
-Provide complete and accurate information for estimate approval and customer unit repair.
-Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes.
-Understand and utilize technical manuals and support resources.
-Achieve average work order sales and productivity standards.
-Adhere to current policies and procedures.
-Complete all service system transactions accurately.
-Keep up-to-date on retail products, current technologies and service certifications required by ASP partners.
-Maintain a clean and organized work area.
-Perform other duties and tasks as assigned.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent with COMPTIA A+ certification. One to two years experience in a production-oriented computer service department.
Keywords: computer tech, computer technician, pc tech, pc technician, A+ certified, computer repair, pc repair