Tech Support Engineer Job in San Diego 92121, California US

TAD PGS, INC. is currently seeking a Tech Support Engineer for one of our clients in San Diego, CA.

JOB DESCRIPTION:
Enterprise-level support from corporate customer’s IT departments regarding company and select third-party products, analyze software and system configurations to identify and diagnose customer-reported issues and recommend corrective actions, maintain records of customer contact to track customer history and report recurring problems to the software development group, escalate complex issues to appropriate functional team and perform special projects as assigned.

REQUIREMENTS:

  • Provide technical support via phone and email for company’s products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if no resolution can be found.

  • Document all technical enquiries and customer-reported problems in the customer tracking database, including the nature of the enquiry, and the resolution recommended.

  • Multi-task, prioritize and organize all tasks assigned to you.

  • Adhere to company policies and procedures regarding customer handling processes, service entitlement verification, customer registration and problem escalation.

  • Maintain an electronic record of technical information to research possible solutions to customer-reported problems.

    • QUALIFICATIONS:

  • Bachelor's degree in Information Systems, Computer Science, or related experience.

  • Must have excellent networking knowledge and skills. CCNA certification strongly preferred, but not required.

  • Excellent verbal and written communications skills.

  • Strong ability to diagnose and troubleshoot complex systems level technical configuration issues.

  • Solid understanding of SMTP and common MTAs such as MS Exchange, SendMail, Lotus Domino,

  • Solid understanding of TCP/IP, Routing, DNS/DHCP, LDAP Directories (Open LDAP, Active Directory, Novell E-Directory) Databases (SQL or Oracle), Proxy Servers, Firewalls.

  • Solid understanding of Network Administration, Windows Server Operating System, UNIX (Linux or Solaris).

  • Experience and knowledge of working in support environments is essential. The candidate should be familiar with escalation processes and be able to manage all aspects of customer support issues.

  • *Experience supporting and debugging Appliance Products in enterprise environments highly desired.

    • TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.

    A wholly owned subsidiary of the Adecco Group, the world’s largest workplace solutions provider, TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.

    Apply Online