Tech Support Technician
JOB DESCRIPTION:
In this role the Technical Support Technician will be responsible for providing technical assistance on a range of product installed and/or configured on any supported Windows platforms.
This position may also include provision of support on malware related issues. The support will be provided directly to our customers and resellers via various means of communication such as Phone, Email, and or Web Tools
The objective will be to deliver Technical Support with the aim of driving high Customer Satisfaction levels. The Support Technician will provide end to end management of all non escalated cases Where the primary role of the Support Technician is to handle customer/resellers Technical queries, the technician will also be involved in various tasks aiming at enhancing the support and product portfolio.
- Your ability to work under pressure.
- Being a strong team player with a flexible approach
- Your strong aptitude in problem solving.
- Willingness to learn and being highly motivated.