Tech Support/Customer Service

Milwaukee, WI 53212
Tech Support/Customer Service - Call Center

Summary: Responsible for responding to client inquiries regarding accounts, products and procedures.
Essential Duties and Responsibilities:
- Responds to client inquiries regarding accounts, products and procedures.
- Completes service transactions according to defined procedures using specialized pc based software (e.g., transfers funds, places stop payments on checks, performs balance inquiries, sets up new accounts, closes accounts, changes account information, processes credit card applications).
- Resolves problems identified by the client (e.g., corrects insufficient fund errors or problems, researches and corrects out of balance conditions, researches and corrects miscellaneous account errors).
-Generates and completes new sales transactions (e.g., communicates add-on product/service information to existing clients, answers client questions regarding the nature and purpose of add-on products, sends product information/materials to client).
- Performs other related duties as assigned.

Working hours: 2nd shift

Troubleshooting or IT education in combination with banking and/or call center strongly preferred.
Must be computer savvy and be able to easily toggle between programs. Troubleshooting and technical support experience are a big plus. Also must be flexible with shift availability **

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Please apply directly at Randstadstaffing.com to be considered.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.