Technical Account Analyst Job in Los Angelas 90025, California US

Member of a technical account management team that includes tactical and strategic technology planning, technology support and service delivery

Build strong rapport with clients including managing day to day technology client relationships, setting appropriate expectations, and managing day to day client communications

Build strong understanding and working knowledge of clients' specific implementation of ETB technologies
Develop ETB tools expertise to provide segment clients on-going tools support and execution assistance
Manage day to day client technology issue resolution and communication working collaboratively with the greater GSI to address and resolve technology issues in a timely fashion. This role will have a heavy focus on supporting two top-tier GSI clients with production support issues, and will be a frontline of communication between the client and GSI's internal resources.
Participate in GSI strategic account planning to develop client specific technology plans that leverage ETB's product and service capabilities, drive business growth, deliver cost savings and improve client and consumer satisfaction
Participate and support client technology projects and launches which may include activities such as solution ideation, business requirements definition, solution testing, solution / site setup, tools support and execution, and post launch support
Communicate key client specific technology performance indicators (Metrics, KPIs and SLAs) and deliver performance based on these indicators.
Promote cross business unit collaboration to do the right things for GSI's clients ' regardless of reporting structure
Identify and help support people, process and technology changes across GSI that impede growth, performance and client satisfaction
Help drive a culture of positive change throughout the GSI organization.

List and describe the essential responsibilities of the position for which the individual is held accountable.

2 Years of professional and technical experience.
Strong client management and people management skills
Industry experience focus: retail, ecommerce
Exceptional written and verbal communication/presentation skills.
Highly motivated and detail oriented
Ability to manage individual/group projects; meeting deadlines without sacrificing quality
Good team player, with the ability to work with diverse personalities in a variety of settings
Ability to triage, diagnose and appropriately escalate high priority issues related to GSI Commerce's various systems and applications
Ability to follow defined escalation paths in order to ensure appropriate focus and attention is placed on high priority issues affecting revenue generating and non-revenue generating systems
Ability to switch between multiple tasks and priorities quickly and efficiently

Education:

BS/BA in Computer Science or related discipline or equivalent work experience required

Knowledge, skills, abilities, experience, and education required to perform job.