Technical Account Manager, Amazon MP3 Job in Seattle, Washington US
Technical Account Manager, Amazon MP3
-- Technical Account Manager, Amazon MP3 Job ID: 169455 Location: US-WA-Seattle Posted Date: 3/19/2012 Company: Amazon Digital Services, Inc. Position Category: Technical Account Management Position Details Job Description Technical Account Manager, Amazon MP3 If you want to be a part of the Digital Media revolution ndash; this is the place to start! The MP3 Digital Media operations team is responsible for generating content for Amazonrsquo;s global MP3 stores. Our goal is to build technologies and processes that create distinctive products for our customers and services for our partners. The Digital Media Technical Account Manager for Amazon MP3 will lay the foundation for seamless flow of approved digital content and metadata throughout the digital supply chain from vendors and content providers to end consumers. He/she will also be responsible for professionally engaging with content providers to ensure their content goes into saleable distribution in a timely and high quality manner. The TAM is responsible for the quality of the product and for ensuring content providers receive excellent service. The Coordinator will be evaluated on his/her ability to meet cost, quality, and operational performance objectives as well as his/her professionalism with internal and external stakeholders. As the primary conduit for digital content and as the key operational interface with content providers, the TAM will demonstrate an unrelenting passion for serving Amazonrsquo;s customers and partners. The successful Technical Account Manager must be able to: * Innovate processes and manage projects that enable content providers to sell their digital content in an efficient and timely manner. * Leverage relationships, automation, and new technology to improve cycle time, throughput, and yield of Digital titles from ingestion through distribution * Provide ongoing technical support for vendors on issues such as data transmission, FTP, images, metadata, digital file formats, and content ingestion portals specific to Amazon. * Interact with digital content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, clearing and reporting. * Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers throughout the enterprise. Basic Qualifications - Diligent work ethic and attention to detail - Strong personal integrity - Excellent written and oral communication - Familiarity with managing product flow in a manufacturing operation (maximizing efficiency, reducing cycle time, maintaining quality, etc.) - Experienced working in a production environment and proven success in achieving efficiency and throughput goals. - Familiarity with common digital formats and digital transmission methods such as FTP and SFTP - Strong technical aptitude and expertise with scripting languages such as Perl, Python, Ruby or similar, a bonus -Experience with MS Windows, MS Office tools including MS-Excel MS-Access. Experience with SQL a plus -4 year degree required Preferred Qualifications - Experience in digital operations preferred - Experience with digital media (can be music/video/apps, etc) preferred - Experience working with record labels a plus