Technical Analyst Job in Fort Mcmurray T9H 2K6, Alberta Canada
Our clients expect the best and that is what we are looking for, so if you are that high quality individual who is professional in all aspects of your work, then Acrodex is interested in talking to you about joining our team of information technology professionals. You will be supported by an outstanding group of like-minded technology and business professionals who are known for their reputation, commitment to quality, delivery and uncompromised customer service. This is the reason why our clients rely on us as trusted advisors and it is through our client’s recommendations that new business opportunities arise.
About the Company
Acrodex is a full spectrum, enterprise-wide technology solutions provider that has been in the IT business since 1984. We deliver end-to-end solutions: application innovations, systems integration services, hardware and software, and managed services including computer facilities management, application management and life cycle management services. With over 500 employees we deliver quality service from our office locations in Edmonton, Calgary, Toronto, Vancouver, Regina, Winnipeg and Fort McMurray. We offer a full benefits program which includes Life Insurance, Accidental Death and Dismemberment, Short and Long Term Disability, Extended HealthCare (including a Vision Care program), and Dental care.
General Accountability:
The Technical Analyst reports to the Team Lead, Technical Analyst. The Technical Analyst is responsible for the troubleshooting, repair, installing and upgrading computer hardware, peripherals, and other telecommunication or instrumentation devices or hardware, as well as providing technical assistance and training to system users.
Specific Accountabilities:
Entry Level. Responsible for troubleshooting, repair and upgrading of computer equipment and other hardware. Provides On-site IT Services. Duties may include:
1. Assembles and configures computers and peripherals
2. Installs operating system and purchased software packages
3. Installs necessary drivers for required component and tests its functionality
4. Performs routine equipment maintenance and upgrading tasks
5. Troubleshoots basic equipment problems and refers more complex problems to experienced staff
6. Diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.
7. Enters commands and observes system functions to verify correct system operation.
8. Understands and demonstrates the willingness to promote Acrodex’s vision and values
Qualifications (Education/Experience/Skills Abilities)
1. IT related Certificate or Diploma from a recognized post-secondary institution
2. 1-2 years related troubleshooting experience and/or IT customer service experience
3. Strong communication, organizational, and problem solving skills
4. Must possess A+ certification, another hardware/software related certification would be an asset
5. MCSE or MCP designation an asset
Should you have interest and are qualified for this exciting opportunity, please submit your covering letter and
resume to: recruitment@acrodex.com
We thank you for your interest in this opportunity however, only applicants short-listed for interview will be contacted.