Technical Applications Support Specialist recruitment

The role will be based in the London office with the potential for occasional travel to European clients to provide on-site support.

Key Skills:

Business/Personal

• Good knowledge of technologies used in the financial services industry, including interfaces, messaging, development environments and data providers

• Good written and verbal communication skills in English

• Ability to perform under pressure and prioritise tasks appropriately

• Experience dealing with users and/or clients from both a business and technical perspective

• Experience working in a Support and/or Business Analysis or Technical Analysis type position

• Good client facing skills

• Enjoys problem solving and investigation

• Good organisational skills

• Self motivated and able to demonstrate initiative

• Ability to travel within Europe (if required)

Note that it is assumed all candidates are familiar with the MS Office application suite (Word, Excel, PowerPoint etc)

Role:

The role involves:

• Working in a small team providing primarily technical and some business support for the our Front Office Order Management System and interfaces, via telephone, e-mail, webex (or similar) and occasionally on-site, for London and European clients

• Providing technical support and problem investigation for the Account Managers, Sales team and other internal clients

• Liaising with internal Development teams and Relationship Management on bug fixes and enhancements

• Loading/updating Oracle/MS-SQL databases used for problem investigation

• Cross-training and presentations for colleagues

• Defining and documenting internal procedures

Technical

• Relational Databases: Oracle and/or MS SQL Server

• SQL (MS QueryAnalyzer and/or Oracle SQL*Plus)

• XML Messaging

• Tomcat / Java

• Perl / VBA / C++

• Web Services

• Database reporting tools: Crystal Reporting

• Order Management Systems (OMS)

This is an excellent opportunity for career progression into a variety of positions within this organisation. 

To apply in the first instance please call Haydn Reynolds on 020 3371 6851 or send your CV to him at hreynolds@riversdaleconsulting.com