Technical Call Center Representative Job in Shakopee, Minnesota US
Are you a motivated, individual with great customer service skills and strong technical aptitude? If so, this is your chance to do what you do best!
We have a position open that offers tremendous rewards in an environment that thrives on innovation, development and fun! You will be given exposure to the latest technologies while resolving technical problems providing customer service. ZTR Control Systems provides you with the opportunity to work with great people for future advancement, as you grow and flourish with us.
ZTR is seeking a technically oriented helpdesk Coordinator to provide first level customer service/technical support to remote monitoring customers. Being the first point of contact, within our Operations Center, the individual will coordinate, troubleshoot, escalate and document the actions taken.
Operating under ZTR Control Systems, the Operations Center is located in the Ziegler Power Systems Building in Shakopee, Minnesota. We provide 24/7 system monitoring and management solutions for equipment engine markets. The Operations Center provides first class support to our customers for our high quality products and services.
Requirements:
- 2+ years experience in a technical and customer service based environment.
- Solid technical knowledge and strong troubleshooting skills
- Strong written and verbal communication skills
- Will require working some shifts outside of normal business hours, 12-hour shifts with 3 to 4 days off consecutively each week.
Be a part of our dynamic work environment. We offer a competitive salary with vacation pay, sick leave, 401K program with company match, as well as a health, dental, vision and disability insurance plan.
Email your resume to tpaddison@ztr.com with a cover letter and salary expectations to the attention of Tracey Paddison, Human Resources Generalist.
You may also apply directly to our website. Click www.ztr.com, careers, U.S. opportunties