Technical Claims Manager – Group Claims Focus! recruitment
- Excellent opportunity to join a sector leader in a newly created role!
- Use your broad Life claims management experience to focus on what you do best!
- Excellent six figure salary package plus bonus! Sydney CBD base!
Our client, a major player in the Group Life Insurance sector in the Australian market, is looking to appoint a Technical Claims Manager to join their Sydney CBD operations.
The role, which reports to the Group Claims Manager, is a new position which has been created to help strengthen the growing team size and provide on-site technical development and strategic input to the business. The position would suit an experienced Life insurance claims professional with a real desire to help look to challenge the status quo in a professional manner and implement best practice initiatives by being aware of the customer and marketplace drivers in claims management, looking for practical ways to constantly improve performance.
Key responsibilities for the role are :-
- Act as the Technical Point of Contact for the Group Claims team and facilitate discussions about Claims Management and Claims Strategies with Assessors and Team Leaders
- Be involved in reviewing the Group Claims portfolio to identify trends and make recommendations
- Perform random audits and reviews on claims to identify trends in the Claims Management strategies and educate, improve or reinforce claims management processes
- Ensure the group claims team works consistently within the appropriate guidelines and to appropriate levels of quality and consistency.
- Lead and influence the team to meet agreed performance targets, continually seeking ways to improve efficiency and reduce claim durations without negatively impacting on service.
- Analyse data and implement appropriate strategies, while ensuring strategic initiatives are followed through and results and are reported back to the Group Claims Leadership team.
- Building the team knowledge - engage and educate team members on robust claims management strategies.
- Monitor, measure and report results to the Group Claims Leadership team and direct reports.
Key skills and experience required for the role are:-
- A minimum of five years life claims insurance experience including a high level of knowledge of product, medical, system and legislation/regulations impacting the life insurance industry
- Good training needs analysis and program development skills
- Sound analytical and problem solving skills and excellent communications skills both verbal written.
- Ability to motivate staff and provide constructive feedback through a formal process
- Willingness to create and sustain dynamic team environment
- Strong Customer and Adviser Focus keeping the businesses reputation in place as a leading Life insurer.
To be considered for the above opportunity please apply on line now or to discuss how this role could be the next step in your impressive claims career, please call Shane Watson on (02) 8247 5723.
Job Ref: 119148