Technical Conversion Coordinator (contract position) Job in Waltham 02453, Massachusetts US
We are looking for someone who is tech-savvy and experienced in handling high-end customers to provide hands-on support for the migration of our 1,500 independent financial advisor offices to our corporate network/information security infrastructure. You’ll be the liaison between our deployment specialists and the advisors over the course of each conversion. The ability to provide indispensable customer service is a must, as you’ll be handling escalations from start to finish, collaborating with other groups in technology and across the firm.
As a technical conversion coordinator, your responsibilities would include:
· Explaining the shield conversion process to our advisors and communicating with them throughout the process
· Contributing to the overall success of the shield project by supporting and managing our advisors’ escalated issues
· Owning all technical and general issues from start to finish, ensuring a timely and positive resolution for our advisors
· Using the knowledge attained through the issues you are working on to make recommendations to management to improve the overall quality of the shield product
· Providing indispensable service to our advisors and assistants so they, in turn, can provide indispensable service to their clients
· Sending out periodic quality control surveys and analyzing results
The ideal candidate for this position should meet the following requirements:
· 2-3 years’ experience in a technology customer service-related field, handling high-end customers
· Basic knowledge of computer hardware and software upgrades, Windows server operating systems, computer networks
· Basic knowledge of what a broker/dealer does, as well as our business model
· Excellent verbal and written communication skills
· Able to multitask and work on multiple issues at once
· Excellent organization skills
· Ability and desire to work as part of a team
· Excellent problem solving and analytical skills
· Negotiation and presentation skills
· Project management experience
If you’re a true team player with a positive attitude and a strong commitment to customer service—and your background matches our requirements for this position—we would like to hear from you.