Technical Customer Services Administrator
Technical Customer Services Agent
Telford, Shropshire
Temporary Job
£8.00 + per hour
Technical Customer Services Agent
Telford, Shropshire
Temporary Job
£8.00 + per hour
I am currently working with a high profile client who are looking to recruit a Technical Customer Services Advisor on a temporary to permanent basis. As a customers services advisor your role will involve liaising with suppliers and internal teams to efficiently process and deliver customer solutions.
Key Responsibilities:
+ Pro-actively process all orders with an aim to deliver ahead of the standard lead times.
+ Keep customers and internal departments fully informed of any timeline, delivery dates, changes, queries or delays to order status.
+ Place all orders, modifies and ceases with suppliers expediently.
+ Ensure all billing systems for solutions services are correct and that customer bills are accurate for all solutions services.
+ Ensure all KPI’s and SLA’s are met and exceeded where possible.
+ Produce customer /management reports when required.
+ Liaise with suppliers when new services/procedures have been introduced and adapt internal processes accordingly.
+ Responsible for after sales service but also maximising sales by identifying opportunities for resellers to sell to their customers.
+ Input new customer details and maintain existing customer details on all internal and external systems.
+ Progressing customer orders with supplier.
+ Keep accurate records regarding customer queries on the database.
+ Taking and replying to provisioning queries by telephone, fax and e-mail or letter in a prompt and professional manner.
+ Liaise with suppliers and customers or resellers to obtain a prompt and satisfactory solution for the customer/reseller re any disputes.
+ Liaise with other internal departments to ensure order fulfilment with the minimum of delay.
+ Advise resellers regarding products/services.
+ General administration functions for the department e.g filing, data input, faxing and general typing.
+ Keep up to date with knowledge of the company’s product/service portfolio and to attend regular training sessions accordingly.
+ Report/escalate any errors/problems to management when necessary.
+ To work within a team and keep a pleasant working environment.
+To continually keep abreast of new procedures and implement when necessary.
In order to apply for this position you must have experience in the following;
+ Any IT or project management qualification
+ Higher education or additional customer services qualifications.
+ Experience dealing and working with customers.
+ 12 months non-retail customer service experience.
+ Telecoms industry experience
+ Telephone and written communication skills at a high standard.
+ Ability to work effectively under pressure from customers and suppliers.
+ Able to use MS office packages effectively.
+ Able to integrate information from multiple sources in order to anticipate issues, come up with solutions, and resolve the problems.
If you feel you have the relevant experience please feel free to contact Shanna Dhatt at Hays on 01952 200340 Thanks.
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