Technical Customer Support Analyst Job in Raleigh 27609, North Carolina US
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions.
Job Description
SoftPro has an opening for a Technical Customer Support Analyst in our Raleigh, NC office. In this position you will be responsible for:
- Providing technical support via phone and remote software for all SoftPro applications and utilities to resolve outstanding issues.
- Assisting SoftPro customers with various tasks, including but not limited to, software installations, basic and advanced troubleshooting of all applications, application usage questions.
- Documenting each call and its resolution thoroughly and accurately.
- Providing a high level of customer service to each customer he/she works with at all times.
- Additional duties as assigned.
Job Requirements
· The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment.
· Must have advanced troubleshooting experience with Microsoft Windows XP, 2003 Operating systems, Vista, Windows 7, and 2008 Operating Systems.
· Proficient with many different types of network environments including Terminal Server, Citrix, Cloud computing, Peer-to-Peer, and Network-Client.
· Experience with troubleshooting network connectivity.
· Experience with troubleshooting printing related issues.
· Experience with Microsoft SQL Server, Microsoft Access and Office suite.
· 2 years of previous Customer Service experience.
Educational Requirements
Bachelor's degree or Associates degree, or one to two years related experience and/or training, or an equivalent combination of education and experience.